Privacy & Security Statement

We appreciate your confidence in us and promise that personal information entrusted to us is protected to the best of our ability. The personal information that you provide us shall be treated in keeping with the provisions stipulated in this Privacy Notice and according to the Mexican Federal Law for Protection of Personal Data held by Private Persons http://www.ifai.gob.mx/.

The following companies, hereinafter referred to as El Cid, are companies committed to the protection of your privacy:

  • Hoteles El Cid Mazatlán, S.A. de C.V., located at: Av. Camarón Sábalo S/N, C.P. 82110, Mazatlán Sinaloa, México
  • Operadora Turística El Cid Riviera Maya, S.A. de C.V., located at: Blvd. El Cid, Mza 20, Lote 1-01, Unidad 15 Colonia SM 03, Puerto Morelos, Quintana Roo, Mexico
  • Desarrolladora e Inmobiliaria Turística Cozumel, S.A. de C.V., located at: Carretera a Chankanaab Km. 4.5 Zona Hotelera Sur, C.P. 77600, Cozumel, Quintana Roo, Mexico
  • El Cid Vacations Club, S.A. de C.V., located at: Carretera a Chankanaab Km. 4.5 Zona Hotelera Sur, C.P. 77600, Cozumel, Quintana Roo, Mexico
  • Desarrolladora e Inmobiliaria Náutica El Cid, S.A. de C.V., located at: Circuito el Campeador 1 Altos, Fracc. El Cid Mazatlán Sinaloa, Mexico C.P. 82110
  • Nucompanies S.A. de C.V., located at: Carretera a Chankanaab Km. 4.5 Zona Hotelera Sur, C.P. 77600, Cozumel, Quintana Roo, Mexico
  • Promotours del Noroeste S.A. de C.V., located at: Av. Camarón Sábalo S/N Centro Comercial El Cid Local 18, Zona Dorada, Mazatlán Sinaloa, Mexico C.P. 82110

El Cid is responsible for the personal information that it collects, as described below, in terms of individuals’ right to privacy and information self-determination, in compliance with the provisions of the Protection of Personal Information in the mexican Possession of Private Entities Law (Ley de Protección de Datos Personales en Posesión de Particulares) and its regulations, heeding the principles of lawfulness, consent, information, quality, purpose, fairness, proportionality, and responsibility. (http://www.diputados.gob.mx/LeyesBiblio/pdf/LFPDPPP.pdf)

 

Available Methods

El Cid has appointed a multidisciplinary technical committee for the protection of personal information, which, under its control, must comply and ensure compliance within the organization and its subsidiaries with the Federal Protection of Personal Information in the Possession of Private Entities Law, as well as its regulations, and, therefore, provides individuals with the following contact information, where we will receive any request to restrict the use or disclosure of their personal information, explanations or complaints.
Email address: datapermission@elcid.com.mx

Address: Av. Camarón Sábalo S/N, C.P. 82110 Mazatlan Sinaloa Mexico
Administrative, physical, and technical security measures have been established and are maintained for processing personal information, which ensure the integrity of the personal information, bearing in mind the existing risks, consequences for individuals, type of information, and technological development. These measures are consistent with to those used for the information of the organization.

 

Personal Information

El Cid collects and processes the following personal information in a lawful manner:
Name, Address, Telephone, Email, Photo, Credit Card Information, Date of Birth (only for Vacations Club) and Marital Status (only for Vacations Club) as well as Likes and Preferences.
Provided you make no direct objection at the time that you provide us with your personal information or do not state your objection subsequently using our aforementioned methods, you may simply send us a letter expressing your desire to revoke the consent granted to us at any time. Upon request to revoke consent your data will be removed from our and our partners’ databases.
In accordance with Art. 40, 41 and 42 of the regulations, the above personal information will be used for the following purposes, which are necessary for establishing the legal relationship with the organization.

 

Objetives

Personal information given to us will be used by El Cid to provide the services requested by you, such as: reservations, purchase of vacation packages, membership in vacation clubs, registration in any loyalty program, and any other transaction related to the general provision of commercial and tourism services, or the sale of any of their products.
2. El Cid may use the personal information that you provide to offer you better service, and if applicable, identify your preferences during your stay, making it more pleasant.
3. El Cid may also use the information to offer you promotions and commercial and tourism products in general, as well as any other related product or service, including but not limited to, the delivery of promotions, special services, information brochures, surveys, and other products and services from El Cid.
4. El Cid, in the case of the Vacation Club, may share with or transmit the information to their affiliated companies and/or third parties, for the sole purpose of executing tasks that El Cid has instructed them to carry out.
5. The above mentioned personal information may be transferred and handled by the abovementioned third parties, only for the Vacation Club members. All of the purposes mentioned are contained in Art. 37 of the law, so it is not necessary to obtain consent for its transfer:

 

Third Party / Data Processor Objetive

  • ResortCom International, LLC Payment operator for overseas Vacation Club contracts with financing
  • Resort Condominiums International de Mexico, S. de R.L. de C.V. Payment services for maintenance fees and reservations
  • Wyndham Vacation Resorts, Inc. Administration of exchange programs for timeshare owners
  • International Cruise & Excursions, Inc. Points-based vacation services programs
  • Sabre Hospitality Solutions To complete transactions for hotel bookings
  • E-Travel Solutions To complete transactions for hotel bookings

Using the method provided in the section “AVAILABLE METHODS OF COMMUNICATION,” we will kindly accept your request not to process your personal information. Details regarding the use of the abovementioned personal information may be provided at the request of the individual, using the mechanisms for exercising ARCO rights set forth below, in the section of the same name.
Detailed information regarding natural or legal persons to whom personal information is transferred, may be provided at the request of the individual, using the mechanisms set forth for exercising ARCO rights.

 

Sensitive Personal Information

El Cid does not collect sensitive personal information.

 

Excercise Of Arco Rights

El Cid will cancel and remove personal information after blocking it, once the purpose that justified the processing of this information has been completed unless specific contract terms supersede this language.
Personal information will not be cancelled when the stipulations of Articles 26 and 34 of the Law are applicable.

  • Name and address, as well as any other additional information that may be used to contact you.
  • Identification documents.
  • Brief and clear description of the rights that you wish to exercise, as well as the personal information involved.
  • If the correction of personal information is requested, you must provide supporting documentation for the request.
  • Response to legal requirements

The response to your request will be sent to you within the periods set forth by Law, ( 35 days after the request has been received) provided that it does not fall under the exceptions stipulated in Article 26 of the law and 75 of the regulations.

Revocation Of Consent

In accordance with Article 21 of the regulations, you may revoke the consent granted to us at any time for the processing of your personal information, so that we will stop using them and not transfer the information using the mechanisms provided in this document.

You must also send us your request using the methods mentioned in this notice and it must be accompanied by the following information:

  • Name and address, as well as any other additional information that may be used to contact you.
  • Identification documents.

Amendents To The Privacy Notice

We reserve the right to amend or update this Privacy Notice, at any time, in compliance with new legislation, internal policies, or new requirements for the provision or offering of our services or products.

These amendments will be made available to the public through the means described in this document in the section “DECLARATION OF THE DATA CONTROLLER AND AVAILABLE METHODS OF COMMUNICATION,” and on our webpage:
http://www.elcid.com.mx/

 

Glossary

Blocking: The identification and storage of personal information once the purpose for which they were collected has been completed, for the sole purpose of assigning responsibilities for their processing, until the expiration of the statutory or contractual limitations period. During this period, the personal information shall not be processed and once this period has passed, the information will be cancelled in the corresponding database.
Consent: Declaration of the will of the individual, whereby the information will be processed.
Data Controller: Private natural or legal person who makes decisions regarding the processing of personal information.
Data Processor: The natural or legal person who alone, or with others, processes personal information on behalf of the Data Controller.
Databases: The orderly arrangement of personal information referring to an identified or identifiable person.
Individual: The natural person who owns the personal information.
Law: Federal Protection of Personal Information in the Possession of Private Entities Law.
Personal information: Any information regarding a natural identified or identifiable person.
Privacy Notice: Physical, electronic, any other type of document generated by the Data Controller, made available to the individual, prior to the processing of his/her personal information, in accordance with Article 15 of this Law.
Processing: The acquisition, use, disclosure, or storage of personal information, by any means. Its use includes any action of access, handling, use, transfer, or disposal of personal information.
Public-access source: Those databases that may be consulted by any person, with only, if necessary, the payment of a consideration, in keeping with the stipulations in the regulations of this Law.
Sensitive personal information: Personal information that affects the most private sphere of the individual, or whose inappropriate use may give rise to discrimination or put him/her at serious risk. In particular, information will be regarded as sensitive if it reveals aspects such as racial or ethnic origin, current and future health status, genetic information, religious, philosophical and moral beliefs, trade union affiliation, political views, and sexual preference.
Third party: The natural or legal person, national or foreign, other than the Individual or the Data Controller.
Transfer: Any transmission of information to a person other than the Data Controller or Data Processor.

Cozumel

Escape to an oasis of serenity in Cozumel, nestled in the beautiful Riviera Maya. 

With its white sand beaches, crystal clear waters and dreamy tropical surroundings, our resort is the perfect destination to relax & rejuvenate. 

With its location facing the Caribbean Sea, our white sand beaches and turquoise waters invite you to immerse yourself in a paradisiacal environment. Imagine enjoying revitalizing massages at our spa, indulging in delicious meals at our world-class restaurants, and relaxing in our crystal-clear pools while admiring breathtaking ocean views. Whether you prefer to enjoy the tranquility of a beachside hammock or participate in activities such as yoga and meditation, our resort is designed to provide you with a highly relaxing and personalized vacation experience. We invite you to come and discover the true meaning of the perfect getaway at our Cozumel resort, where every moment is designed to nurture your body, mind and spirit.

Share your results! #MyidealdestinationisCozumel

Puerto Morelos

Discover paradise in Puerto Morelos, in the heart of the spectacular Riviera Maya! 

Our exclusive beachfront resort awaits to offer you an unforgettable vacation experience. Dive into crystal clear waters, explore coral reefs teeming with marine life and relax on our white sandy beaches. With elegant accommodations, world-class restaurants that will delight your palate with authentic flavors and a wide range of exciting activities such as kayaking, paddle boarding and snorkeling, you’ll never be bored. 

Our friendly and dedicated customer service team will take care of every detail to make your stay perfect. We invite you to come and experience the magic of Puerto Morelos at our resort, where your vacation dreams will come true.

Share your results! #MyidealdestinationisPuertoMorelos

Mazatlán

Discover a perfect fusion of natural beauty, fascinating history, vibrant art and enigmatic culture at our resort in Mazatlan. 

Located on one of the jewels of Mexico’s Pacific coast, our resort will transport you to a world of enchantment and wonder. Enjoy the golden sandy beaches, where you can relax in the sun or enjoy exciting water sports. 

Immerse yourself in Mazatlan’s rich history as you explore the historic center with its charming plazas, colonial churches and traditional architecture. And be captivated by the local art in the many museums, galleries and outdoor sculptures, while not forgetting to add authentic regional cuisine to your experience.

We invite you to visit Mazatlan, where history, art and the beach come together in an unforgettable vacation experience.

Share your results! #MyidealdestinationisMazatlan

Did you know that..

On the shore adjacent to the lighthouse, you’ll find the renowned clavadistas (“divers”)? These aquatic acrobats are eager to entertain you with daring dives off the towering rocks into the water far below.

Did you know that..

Mazatlán is famous for its Pulmonias?, which are taxis that resemble golf carts. As a mode of transport, the pulmonias are both extra fun and a great way to explore Mazatlán.

Did you know that..

El Faro Lighthouse is the highest natural lighthouse anywhere in North or South America? You might want to set aside a day to hike up to it. The climb is of moderate difficulty, but the views are breathtaking.

Did you know that..

The Historic Center of Mazatlán is a nationally recognized heritage site?, and home to many culturally significant buildings and sites, including the Angela Peralta Theater and the Plazuela Machado.

Did you know that..

Mazatlán’s New Aquarium Is Now Open?, is the largest aquarium in México and Latin America, dedicated especially to the Sea of Cortez.

Did you know that..

The Malecón is one of the longest boardwalks in the world?, at 8.5 kilometers and offers enchanting views of the Pacific, sheer cliffs, and historic monuments.

 

Terms and Conditions

 El Cid Vacations Club Members Guide/Members Directory Download

Welcome to El Cid Vacations Club Member Guide Download Page.  These terms and conditions outline the Rules and Regulations related to downloading the El Cid Vacations Club (hereby referred to as ECVC) Member Guide/Member Directory.

El Cid Vacations Club, S.A. DE C.V. (ECVC) is located at:

Carretera Chancanaab kilometer 4.5, Zona Costera Sur, in Cozumel, Quintana Roo

Owner Relations:  USA 1-877-322-1881        CAN  1-877-804-9121        MEX  01-800-667-5801

 

Cookies

We employ the use of cookies. By using ECVC’s website(s) you consent to the use of cookies in accordance with ECVC’s privacy policy.  Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliates/partners may also use cookies.

 

License

Unless otherwise stated, ECVC and/or it’s licensors own the intellectual property rights for all material on ECVC websites.  All intellectual property rights are reserved. You may view and/or print pages from https://elcidvacationsclub.com for your own personal use subject to restrictions set in these terms and conditions.

You may not:

Republish material from https://elcidvacationsclub.com

Sell, rent or sub-license material from https://elcidvacationsclub.com

Reproduce, duplicate or copy material from https://elcidvacationsclub.com

Redistribute content from ECVC (unless content is specifically made for redistribution).

 

Hyperlinking to our Content       

No organizations may link to our Web site without prior written approval:

 

 

Member Guide/Directory Content

Congratulations on many exciting, memorable and enjoyable vacations in the years to come.  It is very important to become familiar with the rules of the program which you will find in your Updated ECVC Membership Guide/Directory (available for downloaded here).  From time to time ECVC may make modifications to the content of this guide.  Notice will be given via this landing page or other means such as email notifications or posts on other media channels.  When modifications are made to the guide, the entire member base is considered and the changes are made in order to benefit the member base as a whole.  Changes to this content include but may not be limited to rules, regulations, guidelines, design, photographs, maps, charts, schedules and wording of its text.  Future updated versions of this guide will be made available for download in a similar manner.

 

Confirmation of Terms and Receipt

By downloading the ECVC Members Guide/Directory here I agree to all terms and conditions set forth and confirm that I have received the most current and updated version as of the date of this download.