Security Center

Everything you need to know to protect your life investment.

Security Center

Everything you need to know to protect your life investment.

We are all aware of scams and cons in other industries such as financial, real estate and even health care. Unfortunately the hospitality industry and thus the vacation club industry is no exception. Our members are our top priority and their happiness, satisfaction and safety are paramount to us, which is why we feel we must share the following information with you.

Don’t Risk It! For any question  comment or  to verify legitimacy of any communication you’ve received contact us ASAP.

We are here for you.

We are all aware of scams and cons in other industries such as financial, real estate and even health care. Unfortunately the hospitality industry and thus the vacation club industry is no exception. Our members are our top priority and their happiness, satisfaction and safety are paramount to us, which is why we feel we must share the following information with you.

Don’t Risk It! For any question, comment or  to verify legitimacy of any communication you’ve received contact us ASAP.

We are here for you.

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Learn how to maximize your investment with these securities.

Stay in control of your membership

  • If you receive an invoice or a payment request in regards to your membership where the beneficiary is not El Cid Vacations Club, contact us immediately; before disposing of operational documentation such as account statements and payment vouchers, destroy them completely.
  • Never share your ECVC password, temporary reference numbers or security digits with anyone. El Cid Vacations Club will never ask you for this information in order to provide assistance.
  • Keep continuous track of your ECVC statements.
  • You can always verify all of your ECVC membership movements and transactions with these official telephone numbers.

USA & CAN: 1 877 322 1881 option 4

MEX: 01 800 667 5801 option 4

Direct line: +52 669 913 1130 

Verify reliable sources

@elcid.com.mx

@elcidvacationsclub.com.mx

  • Please, see the web domains of our valued and trusted partners in the carrousel below
  • Pay special attention at the time of verifying sources. Fraudulent companies can use some subtle changes on the names of well-known companies. See here the names of identified scam companies.

Example:

Legit company: El Cid Vacations Club
Fraudulent company: El Cid Vacations Club LLC
Fraudulent company: El Cid Vacation Club

 Notice:  In the example above of the legitimate and fraudulent company name; aside from the added LLC the fraudulent name has also removed the “s” from the word “Vacations”. Changes as insignificant as this can have a significant impact in making a member believe the communication received is legitimate.

Keep your personal info up to date

  • Make sure that your data is updated. You can call or fill this form to summit your information.
  • Keep all your ECVC documentation in a safe place.
  • Destroy documents that you don´t use anymore that contain financial information or personal information.
  • Never e-mail your password, account number, social security number or other sensitive information to anyone.

Scammers use any means necessary

  • Text messages (SMS) or phone calls

    Scam calls are also known as Vishing. These calls are made with the intent to obtain information in regards to your membership. Messages appearing to be from a legitimate company are known as SMiShing. These messages typically contain a link that takes you to a forged website and/or asks you to call an unofficial phone number

    See more
    Scammers cheat with alleged problems or false benefits requesting security numbers and / or passwords, credit card information and contract number.

    Los estafadores engañan con presuntos problemas o falsos beneficios solicitando números
    de seguridad y/o contraseñas.

  • Suspicious e-mail

    Spoof emails, also known as Phishing or hoax e-mails, falsify the vacations club official e-mails or appear to be from well-know companies.

    See more
    The emails received are not official, and usually come with grammatical and orthographical errors. They usually include fake links. Also, beware of spoof web forms that ask you to provide confidential information that a legitimate company would not ask for.

    Los estafadores engañan con presuntos problemas o falsos beneficios solicitando números
    de seguridad y/o contraseñas.

  • Dubious website and unsolicited openings of pages and pop-up messages

    Copies of the official web page design are known as Pharming. To make spoof sites seem legitimate, con-artists use the names, logos, graphics and even code of the real company’s site.

    See more
    These sites seem official, however and their purpose is to collect confidential information from those who browse it.

    Los estafadores engañan con presuntos problemas o falsos beneficios solicitando números
    de seguridad y/o contraseñas.

Scammers use any means necessary

Text messages (SMS) or phone calls

Scam calls are also known as Vishing. These calls are made with the intent to obtain information in regards to your membership. Messages appearing to be from a legitimate company are known as SMiShing. These messages typically contain a link that takes you to a forged website and/or asks you to call an unofficial phone number.

  • Scammers cheat with alleged problems or false benefits requesting security numbers and / or passwords, credit card information and contract number.

Suspicious e-mail

Spoof emails, also known as Phishing or hoax e-mails, falsify the vacations club official e-mails or appear to be from well-know companies.

  • The emails received are not official, and usually come with grammatical and orthographical errors. They usually include fake links. Also, beware of spoof web forms that ask you to provide confidential information that a legitimate company would not ask for.

Dubious website and unsolicited openings of pages and pop-up messages

Copies of the official web page design are known as Pharming. To make spoof sites seem legitimate, con-artists use the names, logos, graphics and even code of the real company’s site.

  • These sites seem official, however and their purpose is to collect confidential information from those who browse it.

Learn how to maximize your investment with these securities.

  • 1

    Stay in control of your membership

    • If you receive an invoice or a payment request in regards to your membership where the beneficiary is not El Cid Vacations Club, contact us immediately; before disposing of operational documentation such as account statements and payment vouchers, destroy them completely.
    • Never share your ECVC password, temporary reference numbers or security digits with anyone. El Cid Vacations Club will never ask you for this information in order to provide assistance.
    • Keep continuous track of your ECVC statements.
    • You can always verify all of your ECVC membership movements and transactions with these official telephone numbers.

    USA & CAN 1877 322 1881 option 4

    MEX 01 800 667 5801 option 4

  • 2

    Verify reliable sources

    • El Cid Vacations Club will not ask for payments via text message or through an app. Know the ECVC official app exclusively for members.
    • These are the email address domains that El Cid Vacations Club uses and monitors directly:

      @elcid.com.mx

      @elcidvacationsclub.com.mx

    • Please, see the web domains of our valued and trusted partners in the carrousel below
    • Pay special attention at the time of verifying sources. Fraudulent companies can use some subtle changes on the names of well-known companies. See here the names of identified scam companies.

    Example:

    Legit company: El Cid Vacations Club

    Fraudulent company: El Cid Vacations Club LLC

    Fraudulent company: El Cid Vacation Club

     Notice: the fraudulante company name example were added LLC at the  end of the name or an “s” is missing in “Vacations”.

  • 3

    Stay in control of your membership

    • Make sure that your data is updated. You can call or fill this form to summit your information.
    • Keep all your ECVC documentation in a safe place.
    • Destroy documents that you don´t use anymore that contain financial information or personal information.
    • Never e-mail your password, account number, social security number or other sensitive information to anyone.

Frequently asked question (FAQ)

  • Scam companies will pretend to be timeshare executives and even directors calling to offer you a discount on your financial loan and/or maintenance fees in an effort to collect money upfront to fund a major project.

    They will contact you mentioning they work for a bank and that an account with money in your name requires your authorization for it to be released, in an effort for you to send them your signature. Similarly they will say they require you pay taxes on the cash offer in order for them to send you the money pertaining to the original offer.

    They mention the development is looking to buy-back a % of its memberships as the property is turning its hotel units into condominiums in order to sell them once the renovation is complete.

    They may even go as far as to impersonate a government employees and/or government entities claiming they need to verify personal and sensitive information or pay taxes.

    They may claim that they represent a law firm, that is looking into and working with Vacation Clubs, and wish to collect and verify information regarding your membership.

  • If an individual and/or company offers you more money than what your contract is worth, it is definitely a scam.

  • If you receive what you believe to be a phishing email that’s designed to look like it’s from ECVC, please send it to ownersrelations@elcid.com.mx or contact us at:

    USA & CAN: 1 877 322 1881 option 4

    MEX: 01 800 667 5801 option 4

    Direct Line: +52 669 913 1130

Report your case

USA & CAN 1877 322 1881 Option 4

MEX 01 800 667 5801 Opción 4

ownersrelations@elcid.com.mx

Direct Line +52 669 913 1130

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