Security Center

Everything you need to know to protect your life investment.

We are all aware of scams and cons in other industries such as financial, real estate and even health care. Unfortunately the hospitality industry and thus the vacation club industry is no exception. Our members are our top priority and their happiness, satisfaction and safety are paramount to us, which is why we feel we must share the following information with you.

Don’t Risk It! For any question  comment or  to verify legitimacy of any communication you’ve received contact us ASAP.

We are here for you.

Everything you need to know to protect your life investment.

Safety Precautions Video

Learn how to maximize your investment with these security measures.

Text messages (SMS) or phone calls

Scam calls are also known as Vishing. These calls are made with the intent to obtain information in regards to your membership. Messages appearing to be from a legitimate company are known as SMiShing. These messages typically contain a link that takes you to a forged website and/or asks you to call an unofficial phone number.
Scammers cheat with alleged problems or false benefits requesting security numbers and / or passwords, credit card information and contract number.

Suspicious e-mail

Spoof emails, also known as Phishing or hoax e-mails, falsify the vacations club official e-mails or appear to be from well-know companies.
The emails received are not official, and usually come with grammatical and orthographical errors. They usually include fake links. Also, beware of spoof web forms that ask you to provide confidential information that a legitimate company would not ask for.

Dubious website and unsolicited openings of pages and pop-up messages

Copies of the official web page design are known as Pharming. To make spoof sites seem legitimate, con-artists use the names, logos, graphics and even code of the real company’s site.
These sites seem official, however and their purpose is to collect confidential information from those who browse it.
* Please keep in mind that although these are the official logos of our partners. Always contact the company directly to ensure authenticity.

Frequently asked question (FAQ)

Scam companies will pretend to be timeshare executives and even directors calling to offer you a discount on your financial loan and/or maintenance fees in an effort to collect money upfront to fund a major project.

They will contact you mentioning they work for a bank and that an account with money in your name requires your authorization for it to be released, in an effort for you to send them your signature. Similarly they will say they require you pay taxes on the cash offer in order for them to send you the money pertaining to the original offer.

They mention the development is looking to buy-back a % of its memberships as the property is turning its hotel units into condominiums in order to sell them once the renovation is complete.

They may even go as far as to impersonate a government employees and/or government entities claiming they need to verify personal and sensitive information or pay taxes.

They may claim that they represent a law firm, that is looking into and working with Vacation Clubs, and wish to collect and verify information regarding your membership.

If an individual and/or company offers you more money than what your contract is worth, it is definitely a scam.

If you receive what you believe to be a phishing email that’s designed to look like it’s from ECVC, please send it to ownersrelations@elcid.com.mx or contact us at:

USA & CAN: 1 877 322 1881 option 4

MEX: 01 800 667 5801 option 4 

Direct Line: +52 669 913 1130

Report your case

USA & CAN 1877 322 1881 Option 4

MEX 01 800 667 5801 Opción 4

ownersrelations@elcid.com.mx

Direct Line +52 669 913 1130

Cozumel

Escape to an oasis of serenity in Cozumel, nestled in the beautiful Riviera Maya. 

With its white sand beaches, crystal clear waters and dreamy tropical surroundings, our resort is the perfect destination to relax & rejuvenate. 

With its location facing the Caribbean Sea, our white sand beaches and turquoise waters invite you to immerse yourself in a paradisiacal environment. Imagine enjoying revitalizing massages at our spa, indulging in delicious meals at our world-class restaurants, and relaxing in our crystal-clear pools while admiring breathtaking ocean views. Whether you prefer to enjoy the tranquility of a beachside hammock or participate in activities such as yoga and meditation, our resort is designed to provide you with a highly relaxing and personalized vacation experience. We invite you to come and discover the true meaning of the perfect getaway at our Cozumel resort, where every moment is designed to nurture your body, mind and spirit.

Share your results! #MyidealdestinationisCozumel

Puerto Morelos

Discover paradise in Puerto Morelos, in the heart of the spectacular Riviera Maya! 

Our exclusive beachfront resort awaits to offer you an unforgettable vacation experience. Dive into crystal clear waters, explore coral reefs teeming with marine life and relax on our white sandy beaches. With elegant accommodations, world-class restaurants that will delight your palate with authentic flavors and a wide range of exciting activities such as kayaking, paddle boarding and snorkeling, you’ll never be bored. 

Our friendly and dedicated customer service team will take care of every detail to make your stay perfect. We invite you to come and experience the magic of Puerto Morelos at our resort, where your vacation dreams will come true.

Share your results! #MyidealdestinationisPuertoMorelos

Mazatlán

Discover a perfect fusion of natural beauty, fascinating history, vibrant art and enigmatic culture at our resort in Mazatlan. 

Located on one of the jewels of Mexico’s Pacific coast, our resort will transport you to a world of enchantment and wonder. Enjoy the golden sandy beaches, where you can relax in the sun or enjoy exciting water sports. 

Immerse yourself in Mazatlan’s rich history as you explore the historic center with its charming plazas, colonial churches and traditional architecture. And be captivated by the local art in the many museums, galleries and outdoor sculptures, while not forgetting to add authentic regional cuisine to your experience.

We invite you to visit Mazatlan, where history, art and the beach come together in an unforgettable vacation experience.

Share your results! #MyidealdestinationisMazatlan

Did you know that..

On the shore adjacent to the lighthouse, you’ll find the renowned clavadistas (“divers”)? These aquatic acrobats are eager to entertain you with daring dives off the towering rocks into the water far below.

Did you know that..

Mazatlán is famous for its Pulmonias?, which are taxis that resemble golf carts. As a mode of transport, the pulmonias are both extra fun and a great way to explore Mazatlán.

Did you know that..

El Faro Lighthouse is the highest natural lighthouse anywhere in North or South America? You might want to set aside a day to hike up to it. The climb is of moderate difficulty, but the views are breathtaking.

Did you know that..

The Historic Center of Mazatlán is a nationally recognized heritage site?, and home to many culturally significant buildings and sites, including the Angela Peralta Theater and the Plazuela Machado.

Did you know that..

Mazatlán’s New Aquarium Is Now Open?, is the largest aquarium in México and Latin America, dedicated especially to the Sea of Cortez.

Did you know that..

The Malecón is one of the longest boardwalks in the world?, at 8.5 kilometers and offers enchanting views of the Pacific, sheer cliffs, and historic monuments.

 

Terms and Conditions

 El Cid Vacations Club Members Guide/Members Directory Download

Welcome to El Cid Vacations Club Member Guide Download Page.  These terms and conditions outline the Rules and Regulations related to downloading the El Cid Vacations Club (hereby referred to as ECVC) Member Guide/Member Directory.

El Cid Vacations Club, S.A. DE C.V. (ECVC) is located at:

Carretera Chancanaab kilometer 4.5, Zona Costera Sur, in Cozumel, Quintana Roo

Owner Relations:  USA 1-877-322-1881        CAN  1-877-804-9121        MEX  01-800-667-5801

 

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Member Guide/Directory Content

Congratulations on many exciting, memorable and enjoyable vacations in the years to come.  It is very important to become familiar with the rules of the program which you will find in your Updated ECVC Membership Guide/Directory (available for downloaded here).  From time to time ECVC may make modifications to the content of this guide.  Notice will be given via this landing page or other means such as email notifications or posts on other media channels.  When modifications are made to the guide, the entire member base is considered and the changes are made in order to benefit the member base as a whole.  Changes to this content include but may not be limited to rules, regulations, guidelines, design, photographs, maps, charts, schedules and wording of its text.  Future updated versions of this guide will be made available for download in a similar manner.

 

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By downloading the ECVC Members Guide/Directory here I agree to all terms and conditions set forth and confirm that I have received the most current and updated version as of the date of this download.