Terms and Conditions- Ventus Ha’ at Marina El Cid Spa and Beach Resort Confirmation Letter 

  1. To ensure the safety of all guests, maximum occupancy limits are strictly enforced.
  2. At least one of the members or guests must be 18 years of age and present a photo ID to check in.
  3. The resort reserves the right to assign a different unit of the same size and occupancy as the unit confirmed above.
  4. Internet access is limited to 2 (two) free Wi-Fi codes per guest registered with member’s reservation.
  5. If a cancellation should occur, the following rules and regulations apply:
  • If a reservation is cancelled 90 days or more from the check-in date, the points used to complete this reservation will be returned to the member’s account.
  • If a reservation is cancelled 61 to 89 days from the check-in date, then 75% of the points used to complete this reservation will be returned to the member’s account.
  • If a reservation is cancelled 8 to 60 days from the check-in date, then 50% of the points used to complete this reservation will be returned to the member’s account.
  • If the reservation is cancelled 7 days or less from the check-in date, the points used for the reservation will be forfeited.
  1. Local and/or federal taxes such as room/lodging and environmental sanitation may apply and will have to be paid by the guest at the front desk when checking in, without exception.
  2. No pets are allowed at any of El Cid locations, with the exception of animals that provide assistance to guests with disabilities or limitations.
  3. If you are not checking in with your guest, the reservation must be placed in your guest’s name at least 24 hours prior to check in date in order for them to be allowed to check in. Guest confirmations may not be issued to current and/or former employees of El Cid or El Cid Vacations Club.
  4. If a member has more than one unit reserved for dates that overlap or are simultaneous within the same time period, and the guests who will be occupying those units are not confirmed with a Guest Confirmation letter at least 30 days prior to check-in, those additional (beyond one) reservations will be cancelled.
  5. Any damages to the unit are responsibility of the member.
  6. For special requests, please contact the resort directly.
  7. This confirmation and the vacation time are subject to the terms and conditions set forth on your participation agreement to El Cid Vacations Club program. All the contents of this confirmation are governed by such participation agreement.
refer your friends
CLOSE
loyalty program

Simply refer your friends and we will take care of the rest.