We go above and beyond to treat its members like family

El Cid’s Member Service Group is comprised of a dedicated team of hospitality experts who can assist members with everything from reservations and activities to account management, billing queries and personalized information and ideas about their upcoming stay.

To remind members that they are available year around to cater to their needs, the Member Service released a short video to show customers that even if they’re thousands of miles from one of El Cid’s properties in Mexico, they’re just a call or an email away.

For 45 years, El Cid’s goal has been to offer guests and members first-class accommodations and personalized service. El Cid Vacations Club puts all of its efforts in treating its members like family not only while they are on vacation at one of the club’s resorts, including its newest property, Ventus at Marina El Cid Spa & Beach Resort, but also throughout the vacation planning process. For those who are just discovering El Cid’s stunning resorts, the company has a specialized team of New Owner Counselors who are there to offer support during and after the vacation ownership buying process.

El Cid Vacations Club has been recognized for its superior customer service for many years by winning some of the most important awards the hospitality industry can give out for service. Recently, five resorts from El Cid Vacations Club received both the highly acclaimed Gold Crown and Excellence in Service awards from RCI, the largest timeshare exchange business in the world. Plus, the resorts regularly win prestigious accolades for excellence from TripAdvisor, with all four Mazatlán resorts currently listed in TripAdvisor’s top ten resorts for the popular vacation destination.